Refund and Returns Policy

RETURN & REFUND POLICY – CITY LIMITS

At City Limits, we want you to be completely satisfied with your quirky finds. As a local Omaha boutique, we pride ourselves on a fair and transparent return process. In accordance with consumer protection standards, we offer an extended 30-day return window for all online purchases.

1. Return Eligibility & Window

You have 30 days from the date of delivery to request a return. To be eligible, your item must meet the following criteria:

  • Condition: Unused, unworn, and in the same condition that you received it.
  • Packaging: Must be in the original, unopened packaging with all tags and labels intact.
  • Proof of Purchase: You must provide your order number or digital receipt.

2. Non-Returnable Items

For health, hygiene, and the unique nature of our boutique inventory, the following items cannot be returned:

  • Blind Boxes/Mystery Items: Once opened, these are final sale.
  • Hygiene Items: Earrings or intimate jewelry.
  • Plush Toys: Only returnable if original tags are still attached.
  • Perishables: Food items (e.g., Nebraska popcorn) are non-returnable.
  • Clearance: Items marked as “Final Sale.”

3. How to Start a Return

To ensure your return is processed quickly at our Omaha shop, please follow these steps:

  1. Email Us: Contact support@citylimits.gifts with your Order Number and the reason for the return.
  2. Review: For damaged or incorrect items, please include clear photos of the product and the shipping box.
  3. Authorization: We will provide you with a return authorization and instructions. Note: Returns sent to our Howard St address without prior authorization cannot be accepted.

4. Fees & Refunds

  • $0 Restocking Fee: We do not charge any restocking or administrative fees for returns.
  • Shipping Costs: * Change of Mind: The customer is responsible for return shipping costs.
    • Our Error/Damaged Item: City Limits will provide a prepaid shipping label or cover the full cost of the return.
  • Processing Time: Once your return is inspected at our Omaha boutique, we will notify you. Approved refunds are issued to your original payment method within 7 business days.

5. Damaged or Incorrect Items

If your order arrives damaged (e.g., broken ceramics), please contact us within 3 days of delivery. We will prioritize a replacement or a full refund at no additional cost to you.

6. Contact & Store Information

If you have questions about a return or would like to handle a return in person, please visit us:

  • Store Name: City Limits
  • Address: 1114 Howard St, Omaha, NE 68102, USA
  • Email: support@citylimits.gifts
  • Phone: +1 402-345-3570

Store Hours (Central Time):

  • Mon & Sun: 10:00 AM – 7:00 PM
  • Tue – Thu: 10:00 AM – 8:00 PM
  • Fri – Sat: 10:00 AM – 9:00 PM